Get in touch

For general enquiries, call our main hospital switchboard on 01296 315000.

For enquiries about an outpatients appointment please call 01296 838888.

If you need to contact a service directly visit our services A-Z to check for a direct number. Or, you can search for a specific ward.

You can also call our Patient Advice and Liaison Service on 01296 831120.

If you wish to make a complaint please call 01296 831130.

Talk to us, openly and honestly

We’re committed to safe and compassionate patient care. We want you and your relatives to receive the best level of service whether you’re being treated at, or visiting, one of our hospitals.

If you’re happy with the care and service you experienced, we’d love to hear from you. Our staff work very hard and really appreciate your support and encouragement.

We also want to hear from you if you’re not happy with the care and treatment you received. Your feedback means we can put things right, whatever happens and stop it from happening again.

We use all feedback to improve our patient care.

Patient and family enquiries

I want to give feedback

If you have recently been treated in one of our hospitals, you can share your experience with Care Opinion. It’s a confidential service to feedback on the care and treatment you received, good or bad.

Share your story online and Care Opinion will publish your feedback on their website. It’s an independent service of Buckinghamshire Healthcare Trust and the NHS, but we respond to all comments relating to our hospitals and share them with our staff.

Find out more about Care Opinion.

You can see feedback from some of our patients via Care Opinion on our homepage.

You can also contact the Care Quality Commission (CQC) about your experience of our services, although the CQC can not investigate individual complaints.

If you prefer to feedback to us directly, you can complete our online inpatient care survey, also known as our Friends and Family Test. We review all responses which help us to improve your patient experience.

I want to resolve a concern quickly

If you have a concern about the care or treatment you receive during your time in hospital, please talk to a member of our staff. They may be able to resolve your concerns straight away.

If they’re unable to help, please contact our Patient Advice and Liaison Service (PALS). It’s an informal, confidential service; we won’t share any information you give us without your permission.

Call 01296 831120 between 9am and 4pm, Monday to Friday or send an email: bht.pals@nhs.net

I want to make a complaint

We take all complaints about our services very seriously and make sure that you can contact us freely about your patient experience.

Sometimes things can go wrong. If this happens we’ll do everything we can to stop the same thing from happening again.

How to make a formal complaint

Please write to us or email us.

You’ll need to give us your name, contact information and details of the issues you want to raise.

Please be open and honest. We’ll treat your complaint confidentially and respectfully.

Email
bht.complaints@nhs.net

Write a letter

Chief Executive
Trust Offices
Stoke Mandeville Hospital
Mandeville Road
Aylesbury HP21 8AL

How we respond to your complaint

Visit our PALS page for more details.

If your first language is not English

We can provide interpreting and translation services in the majority of languages. If you need these services, please speak to a member of staff, call PALS on 01296 831120 or email bht.pals@nhs.net

Please be assured your care will not be affected as a result of making a complaint.

I want to complain about hospital parking

Please email bht.car.parking@nhs.net. The complaints inbox is for formal complaints only.

I want to say thank you

Make an award nomination

A great way to say thank you is to nominate a member of staff or a team involved in your care (or a loved one’s care) for a monthly recognition award.

Our monthly awards recognise individuals and teams who go to extraordinary lengths to deliver our CARE values, ensuring patients receive safe and compassionate care, every time.

Pass on a compliment

If you want to pass on a compliment, please tell a member of the ward or department staff before you leave hospital.

You can also;

Email

bht.compliments@nhs.net

Write a letter or send a thank you card

Chief Executive
Trust Offices
Stoke Mandeville Hospital
Mandeville Road
Aylesbury HP21 8AL

I want to follow and engage with the Trust on social media

We use our social media accounts to share information including:

news and events
public health information
information from other relevant organisations.

You can find us on Twitter, Facebook and YouTube

Press and supplier information

I want to make a press/media enquiry

Email bht.communications@nhs.net

For urgent, out of hours enquiries, please call the main hospital switchboard and ask for the Duty Press Officer.

I'm a supplier and would like information about procurement policies

Our procurement team supports the Trust in delivering high quality care to our patients.

Suppliers to the Trust should be aware of the following policies:

Any purchase of goods and/or services by the Trust shall be supported by a Contract and/or Purchase Order.
An invoice will not be accepted without a valid Purchase order reference
Purchase Orders are raised on the terms and conditions valid for any purchase in the NHS. If an additional contract is in place, the terms and conditions from the contract will supersede the standard terms and conditions.

Tendering

We use Atamis as our tendering system. You can create a free supplier account to search for and apply for tender opportunities.

You’ll find some purchases advertised on Gov.UK’s contracts finder. Any tenders will take place on Atamis.

A-Z Services

A-Z Wards