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Get in touch

For general enquiries, call our main hospital switchboard on 01296 315000. We’ll answer your call 24 hours a day, 365 days a year.

For enquiries about an outpatients appointment please call 01296 838888.

Visit our services if you need to contact a service. Or, you can search for a specific ward.

You can also call our Patient Advice and Liaison Service 

Talk to us, openly and honestly

We’re committed to safe and compassionate patient care. We want you and your relatives to receive the best level of service whether you’re being treated at, or visiting, one of our hospitals.

If you’re happy with the care and service you experienced, we’d love to hear from you. Our staff work very hard and really appreciate your support and encouragement.

We also want to hear from you if you’re not happy with the care and treatment you received. Your feedback means we can put things right, whatever happens and stop it from happening again.

We use all feedback to improve our patient care.

If you have recently been treated in one of our hospitals, you can share your experience with Care Opinion. It’s a confidential service to feedback on the care and treatment you received, good or bad.

Share your story online and Care Opinion will publish your feedback on their website. It’s an independent service of Buckinghamshire Healthcare Trust and the NHS, but we respond to all comments relating to our hospitals and share them with our staff.

Find out more about Care Opinion.

You can see feedback from some of our patients via Care Opinion on our homepage.

You can also contact the Care Quality Commission (CQC) about your experience of our services, although the CQC can not investigate individual complaints.

If you prefer to feedback to us directly, you can complete our online inpatient care survey, also known as our Friends and Family Test. We review all responses which help us to improve your patient experience.

If you have a concern about the care or treatment you receive during your time in hospital, please talk to a member of our staff. They may be able to resolve your concerns straight away.

If they’re unable to help, please contact our Patient Advice and Liaison Service (PALS). It’s an informal, confidential service; we won’t share any information you give us without your permission.

PALS will:

    • aim to resolve any concerns or problems you have as promptly as possible
    • listen to your views and comments
    • aim to instigate changes to improve our services
    • guide you through the Trust’s formal complaints process if you feel your concerns have not been resolved satisfactorily
    • give you information about external independent services who can assist you if you want to make a formal complaint.

Contact our Patient Advice and Liaison Service (PALS)

Call  01296 831130 between 9am and 4pm, Monday to Friday

Email: bht.pals@nhs.net 

We take all complaints about our services very seriously and make sure that you can contact us freely about your patient experience.

Sometimes things can go wrong. If this happens we’ll do everything we can to stop the same thing from happening again.

How to make a formal complaint

Please write to us or email us.

You’ll need to give us your name, contact information and details of the issues you want to raise.

Please be open and honest. We’ll treat your complaint confidentially and respectfully.

Email 
bht.complaints@nhs.net 

Write a letter  

Chief Executive
Trust Offices
Stoke Mandeville Hospital
Mandeville Road
Aylesbury HP21 8AL

How we respond to your complaint

Visit our PALS page  for more details.

If your first language is not English

We can provide interpreting and translation services in the majority of languages. If you need these services, please speak to a member of staff, call PALS on 01296 831130 or email bht.pals@nhs.net 

Please be assured your care will not be affected as a result of making a complaint.

Please email bht.car.parking@nhs.net. The complaints inbox is for formal complaints only.

If you want to pass on a compliment, please tell a member of the ward or department staff before you leave hospital.

You can also;

Email 

bht.compliments@nhs.net 

Write a letter or send a thank you card 

Chief Executive
Trust Offices
Stoke Mandeville Hospital
Mandeville Road
Aylesbury HP21 8AL

We use our social media accounts to share information including:

  • news and events
  • public health information
  • information from other relevant organisations.

You can find us on TwitterFacebook and YouTube

Email bht.communications@nhs.net  

For urgent, out of hours enquiries, please call the main hospital switchboard and ask for the Duty Press Officer.