Patient Advice and Liaison Service

Read more about how you can share your concerns, complaints and compliments about our services.

Please contact PALS if you wish to raise a concern. We will: 

• aim to resolve any concerns or problems you have as promptly as possible 
• listen to your views and comments 
• aim to instigate changes to improve our services 
• guide you through the Trust’s formal complaints process if you feel your concerns have not been resolved satisfactorily  
• give you information about external independent services who can assist you if you want to make a formal complaint. 

Responding to a complaint received in writing

We’ll acknowledge your letter or email within 3 working days and aim to provide you with a full response within 25 to 40 working days. 

Please read further information about what to expect and how we respond to your concerns following our investigation into your concerns