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Infection Prevention and Control

We see thousands of patients every week across our hospitals. High volumes of people indoors increase the spread and risk of infection which we take very seriously.

We want you to feel confident that you’re getting the right care in a clean and safe environment. You can help to reduce the spread of infections in our hospitals by following some simple guidelines.

Help us to prevent the spread of infection

Do NOT come to hospital if you have:

  • COVID-19 symptoms
  • flu-like symptoms
  • vomiting and or diarrhoea

If you have an appointment at one of our hospitals, please call us so we can rearrange.

Please call NHS 111 for medical advice.

Guidance on wearing facemasks

Visitors and patients will only be required to wear a facemask if advised to do so by Trust staff.

This may be, for example, on wards and in departments where there may be patients with compromised immunity or in areas where cases of flu or COVID have been identified.

You are welcome to continue to wear a fluid resistant facemask if you would prefer to – facemasks are available on wards and at all entrances to our hospitals.

If you would prefer members of staff involved in your care to wear a facemask, please ask that they do so. Please also feel free to remind them to wash their hands – we want you to feel safe and comfortable in our care.

Clean your hands

COVID-19 and other viruses and bacteria can stay on surfaces for some time. To protect yourself and your loved ones, please wash your hands with soap and water or use hand sanitiser as often as possible.

If you have an appointment at one of our hospital sites it’s important that you attend. If you can not attend for any reason, please call us on the telephone number on your appointment letter as soon as possible.

Can I bring someone with me?

If you’re a attending an appointment you can bring one family member, carer, friend or supporter with you.

There  are no restrictions for parents/ guardians attending out patient appointments with their child.

If you need additional support because of a disability or essential need, please call the number on your appointment letter. 

Video or telephone appointments

If you have a telephone or video appointment, please be available at the time of your appointment. We’ll contact you within 1 hour of your appointment time.

If you need further assistance

If you need assistance getting from the car park or hospital bus stop, or need an interpreter for your appointment, please tell us by calling the outpatients bookings team. You’ll find the telephone number on your appointment letter.

If your symptoms get worse

If your symptoms get worse before your appointment, please call your GP or the appropriate hospital team for advice as soon as possible.

We may need you to take regular tests to help reduce the spread of infection during your hospital stay.
If you test positive for COVID-19, we may move you to a different room to keep people around you safe and so that we can provide you with the right type of care.

Working together to protect each other

It’s ok to remind doctors, nurses and other patients that we need to make space for each other and to cover our mouths and noses. Reminders can help us all to look out for each other.

Other ways to keep everyone safe

To help keep us all safe, please do NOT:

  • sit on other patients’ beds or seats
  • share food and drink or other items, for example newspapers
  • pick up or move items for other people
  • help other patients to walk or move around.

If you or another patient need something, please let our staff know. Our staff are trained to help in a safe way.


More information

If you want to know more about how we’re trying to stop COVID-19 spreading and keep people safe, please ask a member of staff.
Find out more about COVID-19 including the latest government guidelines

For advice or further assistance before your appointment, contact our Patient Advice and Liaison Service.

Infection Prevention and Control patient information