Booking your blood test using the Swiftqueue online booking system

To book a blood test appointment online you’ll need to be registered.

Once you register your details online, then you will then be able to book your appointment.

Please view details of how to register.

1. If you’ve already registered with Swiftqueue, you can book your appointment by logging onto the Swiftqueue booking system
2. SIGN IN using your registered email address and password.
3. SELECT the ‘Book Appointment‘ option and follow the steps to complete your appointment.
4. CHOOSE your hospital by typing the name into the search box or search by location.
5. You can select the Speciality OR can leave this blank.
6. SELECT your preferred Date and Time for your blood test, then click on the NEXT button.
   • The time screen will offer you the next available time.
   • You can click the right arrow to move to a later date/month if needed.
7. On the confirmation page select the Patient Name (If age restricted shows, this means the clinic does not accept patients for that age group)
8. Tick BOTH boxes to agree to the terms and conditions and hit submit.
9. There is an option for you to add any comments you feel that the staff should be made aware of, if needed.
10. The Special Assistance option – this alerts staff that you may need assistance.  (Please note: unfortunately this does NOT cover a request for wheelchair assistance – this must be requested directly with the hospital.)
11. You will receive a confirmation email for your appointment once you’ve make the booking.
    • Please check your Junk / Spam folder if you don’t receive the confirmation in case it’s been redirected there instead of your main folder.

If you cannot make your appointment, you can reschedule your appointment online.

• Appointments that were booked online will show in your patient portal so that you can cancel / reschedule if needed.
• If your appointment doesn’t show in your patient portal as it was booked by phone, please phone the call centre / clinic directly to reschedule this as this cannot be reschedule online.
• You can reschedule a date or time online only.
• If you need to change location for your test, please cancel the original appointment and then book a new appointment at the different location online.

 To reschedule your appointment:

1. Please login to your Swiftqueue patient portal and click on the “Upcoming Appointments” button.
2. You will then see an option to cancel or reschedule your appointment.
3. Click the reschedule button to see available dates and times that you can change to.
4. SELECT a new date and time and click the next button.
5. Click Reschedule Appointment button once you are happy with the new date/time.
6. At this point your old appointment will be removed and your new appointment booked.
7. A message will appear to say appointment successfully changed.
8. You will be able to view your new appointment date/time in your Patient Portal under the Upcoming Appointments section.
9. You will receive a confirmation email for your new date/time once booked.

To reset your password on your patient account, go to the Swiftqueue log in page.

1. Under Existing User, please click on the ‘I forgot my password’ button.
2. Enter your registered email address (The email address you used to register your account)
   • Please note: If you’ve not yet registered with Swiftqueue using your email address, you won’t be able to reset your password.
3. Click the reset password button.
4. You will see the following message:
   • If an account was found for the email address you entered, we have sent an email to your inbox with instructions on how to rest your account password.
     If you don’t receive it shortly, check your spam folder.
     Follow the instructions in the email to change your password.
5. Check your email inbox or junk/spam folder to receive your email containing your new password.
6. Once you receive your reset password email – please login as a patient and CHANGE your password.
   • The new link is only valid for a short time, so if the link has expired before you get to use it, please click the ‘I forgot my password’ option again to receive a new link.
7. Create a new password which includes lowercase & uppercase letters and at least one number.
8. Enter this as New password
9. Enter in again to confirm and click Set New Password.
10. You will see Success message below once you have changed this.
11. If you wish to see the password you are typing, click the Show button to see and then hide again once finished.
12. You should then be able to book your appointment online.

If you fail to receive a link to reset your password, please contact our Support Team by submitting a ticket on the system. 

Where are my blood test results sent?

• All blood test results are sent back to the GP/ Outpatient Consultant who requested your tests, so please contact them directly to check on your results if you have not received them.

How long will it take to get my blood test results?

• This will depend on the type of blood test taken. The clinic will be able to advise you best on when you should expect your results.
• If you are unsure or haven’t received your results, please check with your GP or your Outpatient Department who will be able to check this for you.

Please note: Swiftqueue cannot help with results queries.

If you didn’t receive your activation code please check the following:

• Please check your junk/spam folder in case the email was redirected there.
• If you find the email there please add us to your address list to receive further emails.
• Check to ensure you have correct spelling of your email address. If there is a spelling mistake in your email address, you will not receive the code
• If code was sent by SMS, please check that you added your correct mobile phone number.

Request a new code

• If all the above is correct, please request a new code online by logging into your patient portal and clicking on the resend email / SMS button.
• Once you receive the code, please enter this into the activation code box shown above.
• You will then be able to complete your appointment.

Please note:

• Your appointment is NOT booked until after you activate your account AND complete the booking on the confirmation page.
• You will receive a confirmation email once the appointment is booked and be able to view your appointment showing in the Upcoming Appointments section of your patient portal.

If you cannot make your appointment, you can cancel your appointment online.

Appointments that were booked online will show in your patient portal so that you can cancel or reschedule if needed.  If your appointment doesn’t show in your patient portal as it was booked by phone, you’ll need to contact the clinic directly to cancel, as only appointments booked using the online system can be cancelled via the online system.

To cancel your appointment:

1. Please login to your patient portal at https://swiftqueue.co.uk/userlogin.php and click on the “Upcoming Appointments” button.
2. You will then see an option to cancel or reschedule your appointment.
3. Click the cancel button to cancel completely or reschedule to change to another date and time.
   • Click the Yes button if you wish to cancel.
4. The appointment is now cancelled and removed from your account.

If you wish to add another family member to your account, all you need to do is add the new family member details to the existing account and that way you will both share the account.

To add a family member, please follow these steps.

1. Please log onto your patient portal using this link https://www.swiftqueue.co.uk/userlogin.php
2. Click on Family Member under the Profile section
3. Click on Blue button ‘Add New Family Member’
4. Then please fill in the details for your new family member.
5. Once you have completed this, then you will be able to make an appointment.

Please select the Family Member name on the confirmation page in order for the appointment to be booked in the correct name.

Before you can book an appointment for a family member using your account, you will need to have added your family member’s details to your Swiftqueue account (see ‘Can I book for more than one person on my account?’ above).

To make an appointment for a family member, please login to your patient portal at https://www.swiftqueue.co.uk/userlogin.php

You then book it in the normal way by choosing the hospital/ clinic, test type, date and time.

• At the top of the confirmation page, you will see a list of all family member’s names, so just click on the family member name you want to make the appointment for.
• Then tick BOTH boxes to agree to the terms and conditions and hit submit.

Once you’ve done this, you will receive a confirmation email in the family member’s name and also be able to view their appointment in the Upcoming Appointments section of your account.