Patient advice and liaison service (PALS)
Welcome to information about our Patient Advice and Liaison Service (PALS).
Please click the links below to find out more about this service.
What is PALS?
The Patient Advice and Liaison Service (PALS) is the 'one-stop-shop' for patients, carers and relatives seeking advice and support on all aspects of healthcare.
The service is free and confidential and aims to support anyone with questions or queries about health-related issues.
How can PALS help me?
PALS can help you with:
- help and support
- advice and Information
- comments and suggestions
- compliments and thanks
- informal complaints
- advice about formal complaints.
When should I contact PALS?
If you have questions, concerns, suggestions or compliments please initially speak to a member of staff if possible. If they are unable to help you, or you do not know who to ask, then please contact the PALS service.
How can I contact PALS?
You can contact us between the hours of 9am and 4pm, Monday to Friday.
- Contact our telephone line for all locations on 01296 316042
- Send us an email at bht.pals@nhs.net
- Please note that PALS is not currently able to offer a face to face service due to the government advice on social distancing.
Interpreting and translation
If English is not your first language the Trust provides interpreting and translation services in the majority of languages. If you require these services please contact a member of staff in the service for which you are receiving care or treatment.
Listening to your views
Let us know your comments, compliments and complaints so that we can listen, learn and respond
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