Patient advice and liaison service (PALS)

Welcome to information about our Patient Advice and Liaison Service (PALS).
Please click the links below to find out more about this service.

What is PALS?
How can PALS help me?
When should I contact PALS?
How can I contact PALS?
What are PALS volunteers?

What is PALS?

The Patient Advice and Liaison Service (PALS) is the 'one-stop-shop' for patients, carers and relatives seeking advice and support on all aspects of healthcare.

The service is free and confidential and aims to support anyone with questions or queries about health-related issues.

Please click here to access an easy read version of a leaflet about the Patient Advice and Liaison service.

How can PALS help me?

PALS can help you with:

help and support
advice and Information
comments and suggestions
compliments and thanks
informal complaints
advice about formal complaints.

When should I contact PALS?

If you have questions, concerns, suggestions or compliments please initially speak to a member of staff who is looking after you as soon as possible. If they are unable to help you, then please contact the PALS service.

How can I contact PALS?

Stoke Mandeville Hospital

visit the office above the main entrance of the hospital (above the main restaurant). We are open Monday to Friday, 9am until 4.30pm
telephone us on 01296 316042
email us at bht.pals@nhs.net

For Wycombe and Amersham hospitals

visit the office in the reception area of Wycombe Hospital. We are open Monday - Friday 9am until 4.30pm
telephone us on 01296 316042
email us at bht.pals@nhs.net

Interpreting and translation

If your first language is not English the Trust provides interpreting and translation services in the majority of languages. If you require these services please contact a senior member of staff.
If British Sign Language is your first language, please see our video on how to make a complaint, compliment or raise a concern.