How can PALS help me?

PALS can help you with:

• help and support
• advice and Information
• comments and suggestions
• compliments and thanks
• informal complaints
• advice about formal complaints.

When should I contact PALS?

If you have questions, concerns, suggestions or compliments please initially speak to a member of staff who is looking after you as soon as possible. If they are unable to help you, then please contact the PALS service.

How can I contact PALS?

Stoke Mandeville Hospital

• visit the office above the main entrance of the hospital (above the main restaurant). We are open Monday to Friday, 9am until 4.30pm
• telephone us on 01296 316042
• email us at bht.pals@nhs.net

For Wycombe and Amersham hospitals

• visit the office in the reception area of Wycombe Hospital. We are open Monday - Friday 9am until 4.30pm
• telephone us on 01296 316042
• email us at bht.pals@nhs.net

Interpreting and translation

If your first language is not English the Trust provides interpreting and translation services in the majority of languages. If you require these services please contact a senior member of staff.
If British Sign Language is your first language, please see our video on how to make a complaint, compliment or raise a concern.