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Patient Portal

By choosing to use Patient Portal you can view, interact with and manage your correspondence with the Trust quickly and efficiently. You can view your digital letters from the Trust instantly and the healthcare professionals caring for you will have immediate access to your responses and details.

Frequently asked questions

How do I use the Patient Portal?

The ‘Take the Tour’ feature which will take you through the functionality available, step by step. To access the tour, click on the in the top right corner of the Patient Portal screen.

Your letter will be viewable when you first log in to the portal. If at any time you need to access your letter, you can find this in the overview section by selecting ‘view letter’.

Yes, this functionality is available depending on the type of appointment you are attending.

Once you have selected the ‘confirm’ icon to confirm your appointment, you will have the option to add the appointment to your calendar.

Alternatively, use the ‘Add to Calendar’ prompt underneath the appointment summary.

When viewing your appointment letter, you will see at ‘print’ icon at the top.

Simply click the option and this will allow you to print out a copy of your letter.

When viewing your appointment letter, you will see an email icon at the top. Simply click on the ’email’ option and enter the email address of the person you would like to pass a copy of the letter to.

You will be asked to provide a password, this password will be required by the recipient you’re emailing the letter to before they can open the email and read your appointment letter.

The essential reading section will allow you to view any important documentation that needs to be read ahead of your appointment.

To access your appointment details, just click on the ‘overview’ icon.

The location tab will show you on a map how to get from the address stored on your patient record to the location of your hospital appointment using Google Maps. This allows for real time, updated traffic information when you are connected to the internet.

Here you can access all the essential information documents that we’d like you to read before your appointment. You can also view your appointment letter.

NHS Information is a national website which provides information on all NHS services in England. It includes the following information, ‘Symptom Checker’, ‘Find a GP’, ‘Patient Feedback’ and ‘Other Ways to Provide Feedback’ and lots of other useful information about your health and wellbeing.

By clicking on the NHS Information iconPatient Portal NHS information icon you will be redirected to the NHS Information website.

Just as on this page, when sign into our Patient Portal you’ll be able to use all the accessibility tools by clicking on the accessibility icon (figure with outstretched arms)  in the top right-hand corner of the page.

Features include: translating your appointment letter to a chosen language, creating an MP3 file, text highlighting tool, and text magnifier to allow increased text size.

If you are registered, then your appointment letters will remain visible for as long as your account is active. If you have not registered your letter will be viewable up to 10 days after your appointment date. If you have registered, your letters remain visible for as long as the account is active.

If you haven’t viewed your digital letter within 24/48 hours a physical letter will be sent to you.

If you don’t have a physical copy of your letter printed out, downloaded or sent to your home address, please contact us so we can confirm your appointment details:

Call outpatients our appointments line: 01296 838888

Or contact the Trust switchboard: 01296 315000

You will still be able to register your attendance with your personal details when you arrive at the hospital for your appointment.

How do I register for the Patient Portal?

Once you have logged into your digital letter, you will see the ‘Register’ function in the top right-hand corner.

You will be asked to set up a username (your email address) and password.

Please note that a different username (email address) is required for each patient.

If you register for the Patient Portal, you will be able to see all your communication from the Trust in one place, rather than having a separate log in for each communication. It allows you to build up a library of documents relating to your hospital appointments and attendances.

No, if you don’t want to register you will still receive individual invitations to view your digital appointment letters.

You can view any previous appointments you’ve had in the Trust by selecting the ‘appointments’ icon in the top left-hand corner:

  • Upcoming tab shows all your appointments in the future
  • Previous tab shows all your past appointments that you should have attended
  • Cancelled tab shows all your appointments, both past and future that have been cancelled, either by you or by the Trust.

If you have registered for the Patient Portal previously and would like to change the email address you registered with, or if you no longer have access to this email address, this can be done by taking the following steps:

  • Contact the Trust to validate yourself and request to unregister your email from the patient portal. Please call our outpatients appointments line: 01296 838888
  • We will then arrange for you to be unregistered from the patient portal.
  • You’ll then receive an SMS digital invitation from Patient Portal allowing you to re-register with a new email address.

If, as a registered patient, you have no unread correspondence, you will land on the home page when you first log in.

From here you can navigate to Appointments, Correspondence or Request a Follow-up.

Patient Portal home screen

If your clinician has decided that rather than make another appointment to see you, they will leave it to you to request a follow up appointment when you believe you need to be seen, then you’ll receive a Patient Initiated Follow Up (PIFU) letter.

You’ll be asked to register for the Patient Portal.

Through the Patient Portal You’ll be able to ‘Request a Follow up’ via the option on the home page of the Patient Portal.

By selecting the ‘Request a Follow up’ option you’ll get access to an online form specific to your care and treatment. The clinical team managing your care will decide on the next steps.

Is my information secure?

The Trust has engaged a trusted digital healthcare systems provider used by many other Trusts in the UK and approved by the NHS – Healthcare Communications UK Ltd – to provide this system for our patients.

Information about the security of the system is provided by Healthcare Communications UK Ltd below:

A unique URL is generated for each portal invitation, this URL is secure and encrypted. The URL is then assigned a mini URL which is SMS and smartphone friendly. The mini URL is contained within your invitation and is specific to your care provider. The invitation to view the mini-URL asks you to view your correspondence electronically.

Once accessed, the mini URL will redirect you to the portal URL where the encrypted identifier is decrypted and used to obtain the fields which are to be displayed for verification.

If you have registered, your portal is on a secure site.

If you have registered for the patient portal previously and forgotten your password, you can change your password by clicking ‘FORGOT PASSWORD?’ on the login page.

If you already know your password and have successfully logged in, you can change your password by clicking on your username in the top right corner of the portal and select ‘CHANGE PASSWORD’.

You can opt out of text messaging at any time by speaking to a member of the clinical team caring for you or by calling our outpatients appointments line: 01296 838888

The patient portal features an additional level of security in that Date of Birth verification is required to access your appointment letter as well as the four-digit PIN received in the text message.

If you have registered for the patient portal, access can only be gained using your unique username and password. If you think this may have been compromised, you can change your password at any time.