Trust proud to be shortlisted in two categories at this year’s HSJ patient safety awards

Date: 12/06/2025 | Category: News 2025

Buckinghamshire Healthcare NHS Trust is proud to have been shortlisted as a finalist in two HSJ Patient Safety Awards 2025 categories for its Quail AI-powered Patient Experience Tool.

The announcement comes after judging by a panel of healthcare leaders and patient safety experts and recognises the Trust’s innovative use of technology to support patient care in two of the Award categories: ‘Advancing Patient Safety with Data and Analytics’ and ‘Early-Stage Patient Safety Innovation of the Year’.

The Quail AI-powered Patient Experience Tool transforms unstructured patient feedback from complaints, the patient advice liaison service (PALS), compliments and patient safety incidents into actionable insights by automatically identifying themes, trends and improvement opportunities that manual methods often miss. Since its implementation, the tool has markedly improved the Trust’s responsiveness to patient safety concerns and feedback, enabling a more proactive and data-driven approach to patient care.

Mitchell Fernandez, Deputy Chief Nurse at the Trust said: “We’re really pleased that this initiative has been selected in two finalist categories in this year’s HSJ Patient Safety Awards. It’s testament to the importance of partnership working and the willingness of colleagues to adopt new innovative technology to support improvements in patient care.”

Organised by the Health Service Journal (HSJ), the Patient Safety Awards celebrate the teams and individuals going above and beyond to protect patients from harm, reduce risks, and embed a culture of safety across the UK healthcare sector.

This year’s awards ceremony will take place on 15 September 2025 at Manchester Central, bringing together hundreds of healthcare professionals from across the country. Winners will be announced during a prestigious evening celebration following the HSJ Patient Safety Congress.

For more information about the HSJ Patient Safety Awards, visit: https://awards.patientsafetycongress.co.uk