Get involved

Buckinghamshire Healthcare NHS Trust is committed to involving the public of Buckinghamshire and our patients in developing our services and influencing the strategic direction of the organisation. Between April and September 2018 we have directly involved and engaged 1052 people.

Read the Patient Voice April-Sept 2018 report

Stakeholder views on Community Hubs

Buckinghamshire Healthcare NHS Trust launched its community hubs programme in April 2017, at two pilot sites in Marlow and Thame. This followed an extensive public and patient engagement exercise in 2016 to find out what people wanted from a community hub. The findings informed the development of the pilot hubs.

Between September 2017 and March 2018 the Trust conducted further public and stakeholder engagement. The objectives were:

• To engage with and involve the local community to ensure their views and experience inform future decision making around the pilots both in Marlow and Thame and more widely across the county
• To review the criteria for community hubs that the public had developed in 2016 to see what progress had been made and to test their continued relevance
• To get feedback from staff and patients, and partner organisations involved in the pilots to inform on going service development

Click here to find out more.

Patient Views on discharge planning

Buckinghamshire Healthcare NHS Trust has identified discharge planning as requiring improvement. It is a priority area within the Trust’s Patient and Carer Experience strategy. In March 2018 the Trust held two workshops with patients:

• A facilitated discussion between key staff involved in discharge planning and the Trust’s Patient Experience Group
• An ‘emotional mapping’ workshop. An emotional map plots how people feel when they use a service and helps identify where it needs to improve from the patient’s point of view.

Objectives

• To hear patients experiences of being discharged from the Trust’s hospitals
• To identify key areas of concern for patients
• To involve patients in formulating ideas for improving the discharge planning process

Click here for more information and the final report.

Patient views on and recommendations for the National Spinal Injuries Centre (NSIC)

The National Spinal Injuries Centre (NSIC) at Stoke Mandeville aspires to provide the best, patient centred, effective and evidence based care to enable people with a spinal cord injury to reach their life goals. Listening to and involving patients is central to this. In July and August 2018 the NSIC, with the support of the engagement and involvement team, conducted a programme of events and other listening opportunities for patients.

Aims

• To listen to the views of NSIC patients on their experience of the service
• To develop recommendations for improving patients’ experience of the NSIC

Click here for more information and the final report.

Views of parents of children with complex needs

Children with complex needs often need to attend hospital regularly throughout the year and over several years. For their parents and carers, who may also have other children, this can be stressful and difficult. The Paediatric team want to better understand the experience of this group to inform service improvement plans

Aims

• To listen to the views of parents of children with complex needs, on care received from paediatric service
• To develop recommendations for improving the care of children with complex needs
• To continue to involve parents in the planning and implementation process

Click here for more information and the final report

PLACE – Patient Led Assessments of the Care Environment

PLACE is a national programme of patient led assessments of the care environment for NHS organisations that provide inpatient care. It is an annual process which usually runs across a two to three month period from approximately March – May.  Patients/ carers/ members of the public are asked to undertake a joint assessment with staff against a structured framework. The aim of the programme is to place the patient view at the centre of an assurance and quality improvement process, hence the majority of assessors are patients/ carers.  Patients/carers/member of the publics input feeds into results which are published annually in a way that helps to normalise standards across the NHS and locally. 

Click here to see a summary of our results for 2018