Patient experience group (PEG)

Your experience as a patient, or your views as a member of the public, who might need to access our services is important to us. That's why we have developed a Patient Experience Group (PEG).

What is the PEG?

The purpose of the group is to enable mutual engagement with a range of patients / service users / carers and members of the public, resulting in a sharing of information, views and perspectives that aims to improve patient care, informs service improvement, design and development within the Trust.

Aims to work in partnership to oversee relevant change across Trust services, as a result of learning from patients experience and feedback.

PEG members are representatives of local community and hospital user groups.

What does it do?

• the group provides an opportunity for you as a group representative to bring feedback, ideas, comments, suggestions about the services we provide from the members of the group you represent
• it also enables the Trust to provide each representative with information to seek the input of views from a wider group
• from December 2007, the PEG is also part of our patient information approval process and this helps us to ensure patient information is user friendly
• it provides a two way route for communication and information sharing providing a wide range of opportunities for involvement as they arise.

How often does it meet?

The PEG meets every two months for two hours and is currently chaired by the chief nurse and director of patient care standards.

Are you interested in joining us to help make a difference for patients?

If you are a member of a community group or a hospital user group and you would like further information about joining us, please don’t hesitate to contact the Patient advice and liaison service in the first instance. Please telephone (01296) 316042 or email pals@buckshosp.nhs.uk. Alternatively write to the patient services manager, Amersham Hospital.

Trust public and patient involvement mission statement

The rationale for patient, public and user involvement is that it is a pre-requisite for developing patient centred services (Tritter et al 2003).

"The development of services should be patient centred and should take account of patients, families and carers views and preferences as well as those of the professionals involved in their care and members of the public. Individuals needs and perceptions may differ from those of the professionals. Good communication and accountability between professionals, patients and their carers is especially important."

Adapted from DH-CH report 1995

Calman, K and Hine, D (1995) A Framework For Commissioning Cancer Services. London: Department of Health and Welsh Office.   
Tritter, J., Daykin,N., Evans,S. and Sanidas, M (2003) Improving Cancer Services Through Patient Involvement. Oxford: Radliffe Publishing

This Trust is committed to learning from such views.