We have a simple vision – to put your needs first. Every time. To help us achieve this, we have made five promises that underpin everything we do. Based on what you have told us is important when accessing healthcare, our promises are to give you:

• Clean and safe practice, clinics and hospitals so you never need to worry unduly
• A caring, helpful and respectful attitude from approachable teams, who listen to you, involve you in decisions about your care and ensure you’re clear about what to expect
• Respect for your time with care closer to home, offering choice and flexibility with a minimum of delays and cancellations. If you need to stay in one of our hospitals, we’re making sure your stay is as short as possible, ensuring that you return home as quickly as possible
• Easy access to comfortable and modern facilities, offering privacy and dignity, personal space and good healthy food. We’re committed to offering the best care in environments that promote health and wellbeing
• The best clinical care from teams of skilled healthcare professionals, who help you improve and maintain your health. Our commitment is to give you the highest standards of care.

Supporting these five promises is our commitment to become an NHS Foundation Trust. This will allow greater local say in how our services are organised and operated, and means we will be even more accountable to you. We are committed to involving the communities we serve and giving you a voice when it comes to your health matters.